Patient Support Advocate

Position: Patient Support Advocate

Department:  Billing

Schedule:  Full-time

Location:  Brunswick, Georgia

Job Summary

Under direct supervision of the Billing Supervisor, the Patient Support Advocate’s responsibility is to resolve patient billing issues, contact patients regarding past due accounts, set up financial arrangements, and answer any questions the patient may have regarding their bill.

Major Responsibilities

  • Answers incoming calls to address questions regarding patient accounts
  • Reviews patient accounts to ensure payments and adjustments reflect correct balance
  • Initiates on average 100+ calls per day in a call center environment. Calls patients directly, builds rapport, and collects delinquent funds
  • Reviews and determines accuracy of demographics, insurance and billing data and update as needed to ensure proper and timely collection of accounts
  • Determines and takes appropriate action for delinquency and non-payment of accounts
  • Sets up payment arrangements in accordance with company policy
  • Upholds highest level of customer service, ability to handle a large volume of accounts,
  • Provides an excellent experience with every customer interaction
  • Performs other duties as assigned

Minimum Requirements

  • High school diploma or GED with a minimum of 2 years of experience in a medical back office role or centralized business office environment preferred
  • Bilingual in English/Spanish is preferable but not required
  • Knowledge of insurance payment processing and able to read EOBs
  • Ability to calculate deductible and co-insurance correctly
  • Strong knowledge of the medical collections process
  • Excellent phone, communication, organizational skills, computer skills and mathematical skills
  • Ability to maintain patient confidentiality
  • Ability to understand basic medical terminology
  • Strong knowledge of Microsoft Word and Excel
  • Must be a team player, self-starter and have a strong work ethic, Works well independently or as well as part of a team
  • Comfortable in managing difficult customer issues while working in a fast-paced environment

SEPA Labs is an Equal Opportunity Employer.  We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital status, veteran status, disability, sexual orientation, use of lawful products during non-work hours and any other legally protected status.

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